At Dutchy's Oven Tailwagging Treats LLC, we want you and your pets to be completely satisfied with your purchases. If you are not happy with your order for any reason, we offer a straightforward return policy to ensure your peace of mind.

Please review the following guidelines for returning items:

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. We cannot accept returns for items that have been opened, used, or damaged unless they are defective or damaged during shipping.

You may return eligible items within 10 days of receiving your order. After this period, we are unable to accept returns or issue refunds.

To initiate a return, please contact our customer service team to request a return authorization. Please provide your order number and details about the items you wish to return.

Customers are responsible for the cost of return shipping unless the item is defective or damaged upon receipt. We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return is delivered safely.

Once we receive your returned items and verify that they meet our return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping fees.

If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. We will do our best to accommodate your request, subject to product availability.

If you receive a defective or damaged item, please contact us immediately so that we can assist you in resolving the issue. We may request photos or additional information to facilitate the return process.

Some items are non-returnable for hygiene or safety reasons, including but not limited to perishable goods (e.g., treats), grooming tools, and personalized or custom-made items. These items are final sale and cannot be returned unless they are defective or damaged.

A restocking fee may be applied to returns of certain items at our discretion. Any applicable restocking fees will be deducted from your refund.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. Thank you for choosing Dutchy's Oven Tailwagging Treats LLC for your pet care needs!